Frequently Asked Questions

Yes, when you choose accredited hospitals through reputable agencies like PrimeMedicalLink. We ensure:

• JCI Accreditation: We partner only with hospitals certified by the Joint Commission International, which follows rigorous international standards.
• Qualified Doctors: All doctors are licensed and many have international training and certification.
• Modern Facilities: Hospitals are equipped with state-of-the-art medical technology.
• Infection Control: Strict sterilization and infection control protocols are followed.
• Patient Safety: Comprehensive patient safety measures and protocols.
• Our Role: We conduct thorough vetting of all partner institutions and maintain quality standards through regular assessments.

PrimeMedicalLink is a medical resource referral service agency. We provide:

• Hospital Matching: Connect you with the most suitable hospitals and specialists for your condition.
• Coordination: Handle all logistics including appointments, travel, accommodation, and translation.
• Quality Assurance: Ensure you receive care at accredited institutions meeting international standards.
• Patient Support: Provide 24/7 assistance throughout your medical journey.
• Cost Transparency: Offer clear pricing and help you understand all costs involved.

Our comprehensive quotes typically include:

• Medical Costs: Hospital fees, surgeon fees, anesthesia, medications, medical supplies
• Hospital Stay: Accommodation in standard hospital room
• Professional Services: Medical translation, patient coordination, hospital liaison
• Basic Support: Airport pickup, local transportation to/from hospital
• Follow-up Care: Post-treatment consultations and basic follow-up

Not Included: International flights, luxury accommodation, extended tourism, personal expenses, and optional services.

We provide detailed, itemized quotes so you know exactly what you're paying for.

We work with various payment options:

• Self-Pay: Most patients pay directly as costs are significantly lower than insurance deductibles.
• Insurance Reimbursement: We provide all necessary documentation for you to submit to your insurance company for potential reimbursement.
• International Insurance: Some international insurance plans cover treatment abroad. We can help verify your coverage.
• Payment Plans: We offer flexible payment options for larger treatments.

We recommend checking with your insurance provider about coverage for international medical treatment before proceeding.

We encourage second opinions and can arrange them in several ways:

• Multiple Consultations: We can arrange consultations with 2-3 different specialists for comparison.
• International Second Opinion: We can facilitate second opinions from specialists in other countries if desired.
• Remote Consultations: Virtual consultations with specialists before you travel.
• Medical Records Review: Multiple specialists can review your medical records and provide opinions.

Second opinions are particularly valuable for complex cases and help ensure you receive the most appropriate treatment plan.

While complications are rare at accredited hospitals, we have protocols in place:

• Hospital Protocols: All partner hospitals have established complication management protocols.
• 24/7 Support: Our team is available 24/7 to assist with any issues.
• Medical Team Coordination: We facilitate immediate communication with your medical team.
• Insurance: We recommend purchasing medical tourism insurance that covers complications.
• Follow-up Care: Comprehensive follow-up care is part of all treatment plans.
• Emergency Services: Hospitals have emergency departments and critical care units.

We maintain transparency about potential risks and ensure you're fully informed before any procedure.

Yes, we encourage patients to bring a companion. We can assist with:

• Companion Visa: Help with visa applications for your companion.
• Accommodation: Arrange suitable accommodation for both patient and companion.
• Companion Support: Provide orientation and support for your companion.
• Activities: Suggest local activities and sightseeing for your companion during your hospital stay.
• Special Needs: Accommodate any special requirements for your companion.

Having a companion can provide emotional support and practical assistance during your medical journey.

Language is not a barrier with our services:

• Medical Translators: Dedicated medical translators for all hospital consultations and procedures.
• English-Speaking Staff: All partner hospitals have English-speaking international patient departments.
• Document Translation: We translate all medical documents and instructions.
• 24/7 Translation Support: Phone translation support available anytime.
• Cultural Orientation: We provide cultural orientation to help you navigate China comfortably.

Many doctors and medical staff speak English, and we ensure clear communication at every step.